Testimonials

Customer Service Policy

RAN Cleaning Services is committed to providing a consistently high level of property services and ensuring our customer needs are met or exceeded. Our company respects the rights of all individuals and all concerned must be treated fairly, equally, honesty and with integrity at all times.

RAN accomplishes customer service goals by

• Ensuring staff place customers first and developing a culture of the viewpoint that the customers are the reason we are in business

• Developing a strong partnership with all stakeholders and employees

• Total commitment and support from all levels of management

• Ensure our quality policy procedures are understood

• Ensure all staff are properly trained and understand their job requirement that are specified and can be measured

• Employees have direct access and knowledge of their job performance

• Employees participate in continuous improvement programs

• Developing assessment tools to monitor customer service

• Providing opportunities for assessment of customer service

RAN’s Guarantee

• Treating everybody with courtesy, respect and professionalism

• Ensure client is aware of all contact details to lodge request

• Listening and responding appropriately to all concerned

• Conducting our operations with efficiency, integrity and fairness

• Providing the customer with relevant and accurate information when requested

RAN’s steps on solving problems

• Strive to resolve immediate rectification for the problem identified

• Ensure senior management is available when requested

• Advise customer what course of action has been taken

• Ensure customer is satisfied with final outcome